APPOINTMENTS
Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time, however treatments will still be charged at full price.
Please note that appointment timings shown on our online booking system include extra time for our therapist to clean down and set up between clients. They are appointment timings only, not hands on treatment time.
CANCELLATIONS
To cancel or change an appointment, a minimum of 24 hours’ notice is required for all salon treatments and 72 hours for clinic treatment. If we are unable to fill your appointment, a 50% charge will be applied. This charge will be requested at the time of cancellation and credited to your account for future treatment, should we fill your appointment slot.
All missed appointments will be charged at full price and future appointments will require prepayment in full.
GIFT VOUCHERS
Our Gift Vouchers are available for all treatments and products, they are non-refundable and must be produced at the time of purchase. Vouchers are valid for 6 months from the date of purchase. Gift Vouchers cannot be exchanged for cash. Rejuva does not accept liability for lost gift cards. Please note Gift Vouchers cannot be used for treatments with our Registered Doctor, Nurse, The Loft or Nail Emporium.
REFUNDS AND EXCHANGES
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Rejuva. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
REJUVA REWARDS
Rejuva clients receive 1 loyalty point for every £1 spent on salon treatments.
For every 250 points gained you will receive £5 discount which can be redeemed against salon treatments or retail purchases. £5 loyalty discount can be redeemed on salon purchases up to £75 and £10 loyalty discount over this price (500 points). Maximum of £10 discount can be redeemed in one salon visit.
500 Rewards can be used to selected treatments, see https://www.rejuva.co.uk/offers/ for details.
Loyalty points earned via Hair Loft or Nail Emporium appointments cannot be redeemed against Rejuva treatments, upgrades or skincare.
We reserve the right to amend or change this loyalty scheme without prior notice.
Your points are non-transferable and have no cash value.
Loyalty Discounts are not valid on gift vouchers, treatment courses or already discounted items.
GOLD SALON MEMBERSHIP – 10% DISCOUNT CARD
10% Discount applies to salon treatments and skincare purchases only (see Gift Voucher exclusions), valid for 6 months from the date issued. Offer is not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. Cannot be resold and is allocated to the customer only. No cash alternative available. Offer is only valid when treatment space is available.
Birthday Discounts
Rejuva regularly sends text messages offering Birthday discounts on treatments or products. Discounts may vary and are valid for 28 days. Birthday discounts are available on full price treatments and products only, they cannot be used in conjunction with other discounts and offers, monthly treatment deals, course purchases or swapped for cash.
EMERGENCY SERVICES AND LOCAL AUTHORITY DISCOUNTS
Blue Light, NHS and Local Government Vectus card holders receive 10% discount on salon treatments and skincare purchases only (see Gift Voucher exclusions). Discount is not valid in conjunction with any other offers or codes and cannot be redeemed retrospectively. No cash alternative available. Discount cannot be resold and is allocated to the named individual only and individual only. A maximum of 1 discount per customer per a visit, to be redeemed at time of payment. Relevant card must be presented at time of appointment to redeem.
COURSES
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
NON REFUNDABLE DEPOSITS
We reserve the right to request a non- refundable deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
£80 non-refundable deposit is required for all clinic appointments with our registered Doctor and Nurse at the time of booking.
PRICES
Our prices are available on our website and are subject to change without notice.
LINKS FROM OUR SITE
www.rejuva.co.uk contains links to other sites and resources provided to us by our skincare partners. Such links are provided solely for your use and convenience. Rejuva has no control over the contents of those sites provided by third parties and accepts no responsibility for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
AFFILIATE/ASSOCIATE MARKETING
Rejuva is an affiliate/associate with third party companies including Rejuvenated, Aestheticare and Amazon. Website and social media posts may include links to these companies which allows Rejuva to earn from qualifying purchases. By using these link, you accept the terms and conditions of the third party.
Affiliate/Associate marketing means you can enjoy the convenience of online shopping whilst supporting independent, High Street businesses.
ABOUT REJUVA
Rejuva.co.uk is a site operated by Rejuva Limited, High Street, Rhuddlan, Denbighshire LL18 2TU and managed by designweb.co.uk.
Rejuva Limited company number: 8511782. VAT registration number 18047595.
DISCLAIMERS
Rejuva Limited takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Rejuva does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if any product, treatment, results updates have been made since last update on our website or social media pages some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
REGISTRATION, PERSONAL DATA AND ONLINE SHOPPING PARTNERS
You guarantee that the personal information which you provide when you register on rejuva.co.uk and its associated shopping sites is true, accurate and current in all respects.
When registering on rejuva.co.uk you accept and agree that your personal data provided during registration will be sent to our UK database owned by Premier Salon and our email service, Mailchimp. If you do not agree to your data being held in the UK please do not register with us. Once you register, you agree to abide by our terms and conditions and privacy policy. Rejuva Limited may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing info@rejuva.Co.uk or calling 01745 590693.
For online bookings, you are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. You must contact us immediately if you believe that your password has become known to somebody else, or may be used in any way that is has not be authorised by you. If you forget your password we will reset it upon your request and send it to the email address you specified when you registered, simply contact info@rejuva.co.uk
If your personal information changes or you would like to cancel your account then please notify us by contacting us.
Rejuva and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.
REVIEWS, FEEDBACK AND COMPLAINTS
At Rejuva, we strive to provide you with the highest standard or customer service and treatments. We would love to know more about your visits and any feedback you can provide that will help us exceed client expectation. We welcome positive reviews on all of our Social Media pages including, Google and Facebook.
However, if you have been unhappy with the level of customer service you have received from Rejuva Limited and have a valid complaint that requires addressing, we would ask that you do this directly with us rather than in a review. Please email info@rejuva.co.uk with full details of your complaint and a member of the Management Team will contact you within 28 days.
ACCEPTING THESE TERMS AND CONDITIONS
By accessing or using this website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
Rejuva reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of beautysecretsspa.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
If you have any questions regarding these Terms and Conditions, please contact us:
E: info@rejuva.co.uk
T: 01745 590693